Control Panel Features

• Control Panel Overview

• Submit Help Desk Request

• DNS Changes
• Change Password
• File Manager
• Resource Meter
• Mail Blocker
• Mail Setup
• Mail Manager
• Mailing Lists
• MS Front Page
• Site Statistics
• Counter
• Formmail
• Protect Directories
• Redirect URL
• Search Engine
• Archive Manager
• MIME Types
• PGP
• PGPMail
• MySQL Database
• SSH
• Web Site Builder
• Network Trouble Shooter
• Submit Site to Search Engines
• Using Outlook Express

Network Trouble Shooter

The Network Trouble Shooter allows you to perform a traceroute from our server to your local PC.  You may also trace from your web site on our server to any other location on the Internet.  A traceroute shows the path that information travels over the Internet to go from one location to another.  If you are experiencing slowness or problems when connecting to your web site, a traceroute may help in debugging these issues.

What to do if You are Having Network Troubles

There are a few things that we ask that you do before contacting us.

1. Please make sure that your domain is pointing to our server.  If it is a domain that you have transferred, this process can take some time.  If it is a new domain, please allow 2 or 3 days for the domain to get into the database. Please go to the Weboniks WHOIS page and type in your domain name.  If you see your information there, then your domain is active, if you will scroll down the page a bit, where it says domain servers or name servers, you should see ns.weboniks.com and ns2.weboniks.com.  If you do not see that, then your domain is not pointing to us.  Please submit a help desk request and let us know about this problem.

2. If your domain is pointing to us, please make sure that it is not your connection.  There are unforeseeable things that can go on between an ISP and a server.  If you can get to your administrative suite at your domain, please click on the "Network Troubleshooter" icon and click the button to do a traceroute and send us the results.  If you can not get there, and you use Windows, please follow these steps:

1. Click on Start, then Run

2. Type command in the run box.  That's just the word "command" without the quotes.

3. That will bring up an MS-DOS window

4. Type exactly this on one line:

tracert yourdomain.com>C:windowsdesktoptracert.txt

The only space in there is between "tracert" and the domain name.  Put in your domain information where it says yourdomain.com.  It will take a little while to complete and after you see the prompt again, type exit to get out.

5. Then there will be a file on your desktop called tracert.txt that will have the traceroute included on it.  Ideally all the numbers should be around 300 or below.  That is really good. The closer they get to 1000 the worse the traffic is in that area or there is a problem in the connection at that point.  The top number will be your ISP (usually the top few numbers) then it will hop along it's way to the server and the last number will be your domain.